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Accessibility Statement
Last updated: August 2026
HakiTrack is committed to ensuring justice information is accessible to all Kenyans, including persons with disabilities and those using basic feature phones.
USSD access
Our primary channel is USSD (*789*977888#), designed for low-literacy and non-smartphone users. Menus use plain Swahili with English available via the *9 shortcut.
Web access
The family tracking dashboard supports keyboard navigation, readable contrast ratios, and resizable text. We aim to conform with WCAG 2.1 Level AA where technically feasible.
Feedback
If you encounter barriers accessing HakiTrack, contact us at accessibility@hakitrack.co.ke or dial *789*977888# and request clerk assistance.